Menu 0

Frequently Asked Questions

Should I expect shipping delays due to COVID?

Yes.
As a result of the ongoing COVID-19 pandemic and increased demand, Australia Post are experiencing issues with both domestic and international deliveries. (All our parcels are delivered by Australia Post's Parcel Post service)

Domestic deliveries: 
Some Parcel deliveries are being delayed by major COVID-19 disruptions. Your parcel may arrive up to 15 business days after the expected delivery date. You can find the expected delivery date by clicking on the tracking number we send you. You can read more about domestic delivery delays and delivery estimates by clicking on the following link https://auspost.com.au/service-updates/domestic-delivery-times

International deliveries:
Australia Post has temporarily suspended deliveries to some countries due to limited flight capacity available.

Australia Post is working to resume delivery to these countries as quickly as possible, however they haven't provided us with a timeframe. You can read more about this situation and which countries are affected by visiting the Australia Post website here- https://auspost.com.au/service-updates/international-delivery-times

What happens after I submit my order?

When you click ‘submit’ at the end of placing your order, several things will happen:

  • You will receive an automated ‘Thank you’ email for your order.
  • Your credit card statement will initially recognise a temporary ‘pending’ charge which will transition to the actual charge once the order is confirmed (as outlined below).
  • Once notified of your order, our Bookstore team will verify that all stock is on hand to fulfill your order.
  • If required we will contact you to advise of any adjustments, such as any additional shipping charges, that may be needed.
  • When stock availability is confirmed and your order has been adjusted (if required), you will receive an email confirming your order is on the way.
  • Only then will SYF process (i.e. capture) your payment by way of charging your credit card. The ‘pending’ transaction on your account will disappear and you will see a debit charge of the purchase amount. The payment invoice will be included with your delivery

Why can I see a charge 'Pending' on my bank account?

Please refer to "What happens after I submit my order?"

What are the shipping and delivery fees?

  • Initial shipping and delivery fees displayed at check out are an estimate only.
    The fees could be adjusted slightly once packaged. If actual shipping costs are more than what was estimated, we will contact you before processing your order.
  • Shipping and delivery fees are based on the standard shipping rates provided by Australia Post.
  • If you require tracking &/or require express delivery please call the Bookstore team: +61 3 8412 9606 (Available Tuesdays only or leave a message and we'll get back to you)

Do you offer express shipping and tracking?

Tracking is now included as standard on all parcels we post, you will receive a tracking number when your order has been posted.

If you require express delivery please leave an order note in your cart before checkout.

If you have already submitted your order through the checkout please call the Bookstore team: +61 3 8412 9606 (Available Tuesdays only or leave a message and we'll get back to you)

When will I receive my order?

  • We aim to dispatch your package on the next Tuesday following the date your order was placed.
  • Delivery times from dispatch are the standard timeframe as currently provided by Australia Post.
  • Any known delays will be communicated to you as soon as possible

Delays are expected.
Please see information provided under "Should I expect shipping delays due to COVID?"

My order arrived damaged or the wrong item was delivered, what should I do?

Can I pay by bank transfer or cheque?

To discuss other payment options please contact the Bookstore team

Phone: +61 (3) 8412 9606 (Available Tuesdays only or leave a message and we'll get back to you)

How can I contact staff at the Bookstore?

Why a separate Bookstore to the Siddha Yoga path website?

  • The Australian based Siddha Yoga Foundation (SYF) runs a separate Bookstore from the SYDA Foundation.
  • Our Australian based Bookstore enables you to pay with Australian currency, which may save you on exchange/conversion fees as well as shipping time and costs.