Frequently Asked Questions

What happens after I submit my order?

When you click ‘submit’ at the end of placing your order, several things will happen:

  • You will receive an automated ‘Thank you’ email for your order and your credit card will be billed for the full amount.
  • Your credit card statement will initially recognise a temporary ‘pending’ charge which will transition to the actual charge once the order is confirmed (as outlined below).
  • Once notified of your order, our bookstore team will check that all stock is on hand to fulfill your order, if not refund will be given immediately.
  • We will contact you to advise of any adjustments.
  • You will then receive an email confirming your order is on the way.
  • The payment invoice will be included with your delivery 

What are the shipping and delivery fees?

  • Shipping and delivery fees are displayed at check out.
  • Shipping and delivery fees are based on the standard shipping rates provided by Australia Post.
  • Tracking details will be emailed once the order has been completed. If express delivery is required, make the selection at the time of ordering.

Do you offer express shipping and tracking?

Tracking is included as standard on all parcels we post, you will receive a tracking number when your order has been posted.

If you require express delivery please leave an order note in your cart before checkout.

If you have already submitted your order through the check out please call the Bookstore team: +61 3 8412 9606 (Available Tuesdays only or leave a message and we'll get back to you)

When will I receive my order?

  • We aim to dispatch your package on the next Tuesday following the date your order was placed (unless you place an order while the National Bookstore is closed over the summer closure period - please take note of pop-up notifications to be aware of these closure periods).
  • Delivery times from dispatch are the standard timeframe as currently provided by Australia Post.
  • Any known delays will be communicated to you as soon as possible 

My order arrived damaged or the wrong item was delivered, what should I do?

Please contact the bookstore team and we will gladly replace your damaged item or issue you a refund (please read our refund policy)

Email: bookstore.orders@siddhayoga.org.au

Phone: 03 8412 9606 -available Tuesday only or leave a message and we'll get back to you 

Can I pay by bank transfer or cheque?

To discuss other payment options please contact the bookstore on bookstore.orders@siddhayoga.org.au or 03 8412 9606 

How can I contact staff at the Bookstore?

For General enquiries about products, shipping or an order you are waiting for please send us an email or call

Email: bookstoreorders@siddhayoga.org.au

Phone: 61 3 8412 9606-  available Tuesdays only or leave a message and we'll get back to you 

Why a separate Bookstore to the Siddha Yoga path website?

  • The Australian based Siddha Yoga Foundation (SYF) runs a separate Bookstore from the SYDA Foundation.
Our Australian based Bookstore enables you to pay with Australian currency, which may save you on exchange/conversion fees as well as shipping time and costs.